Página 50 - Teacher’s book - ENGLISH FOR HEALTH-CARE PROVIDERS

48 ENGLISH FOR HEALTH-CARE PROVIDERS
Communication is the key to the treatment success. It’s important to Doctor Ali that you
understand his diagnosis and treatment recommendations. Understanding allows you to
have peace of mind and trust in the services provided.
Using innovative technology like the treatment planning communication and consult pro-
educational softwares, this will help you visualize your treatment plan and it’s just one more
way of saying we care.
We want to make your transition to an office as soon as possible. Our scheduling coordina-
tor will arrange a convenient ninety-minute appointment, and collect information. So we
can begin preparing for your consultation immediately.
Before you arrive, within a couple of days of your initial call, you can access our website
and complete the questionnaire forms or we will send you a welcome package in the mail.
We want you to have the time to complete the questionnaire in the comfort of your home
and at your convenience.
Upon arrival, a warm and comfortable atmosphere welcomes you. We’ve been waiting for
you.
While you’re here we will start with four mouth digital radiographs and oral pictures to
evaluate your conditions and dental therapy. Our treatment coordinator will conduct pre-
liminary evaluation and discussion.
Doctor Ali will review the findings and explain your treatments alternatives and together
you will decide what appropriate course of action will be.
Before you arrive, be planned and prepared for your procedure day. We’re ready to take
excellent care of you. Your only task is to dress comfortably, and take any prescribed medi-
cations. If you’ve chosen oral or IV sedation, please have someone to accompany you to
your appointment. We promise to treat them as our invited guests.
Upon arrival registration is simple and quick. You will briefly review your procedure and
answer any lingering questions. While you’re here, Doctor Ali has taken extra-care in the
design of the office to ensure comfort, and soothing tranquility awaits you. You’ll wrap you
in a cosy blanket and play soft music. We want you to relax and let us do what we do best:
excellent implants, cosmetic and general dentistry, and exceptional patient care.
You can be assured, we’re also vigilant about your safety and meticulous about infection
control. We’ll place dark eye-glasses for your protection, moisten your lips with antibiotic
cream, and ask you to rinse with an antiseptic mouthwash.
In no time, your procedure is complete, and we escort you to our awaiting chauffeur with
care package filled with an assortment of goodies. From an ice pack to post-care instruc-
tions and a nutritional supplement. We’ve thought of everything.